Q: What payment methods do you accept?
A: We accept credit cards (Visa, MasterCard, American Express), and other local payment methods.
Q: Can I modify or cancel my order?
A: If your order has not been shipped yet, you can contact our customer service for modifications or cancellation. Once shipped, the order cannot be changed.
Q: How long does it take to process my order?
A: Orders are typically processed and shipped within 1-3 business days. Processing times may vary based on stock availability and holidays.
Q: Do you offer worldwide shipping?
A: Yes, we provide worldwide shipping. Shipping costs and estimated delivery times will be displayed at checkout.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number. You can track your order on our website or the courier’s tracking page.
Q: How can I request a return or exchange?
A: Please contact our customer service and provide your order number. We will assist you with the return or exchange process.
Q: Do I need to pay for return shipping?
A: If the return is due to a product quality issue, we will cover the return shipping cost. If the return is for personal reasons, the customer is responsible for the return shipping fee.
Q: What size should I choose?
A: Our shoe sizes follow international standards (US, EU, UK). We recommend checking our size guide to find the perfect fit.
Q: How should I care for my shoes?
A: Different shoes require different care methods:
- Casual Shoes & Sneakers: Wipe with a soft cloth, do not machine wash.
- Boots: Use waterproof spray and avoid prolonged exposure to water.
- Slippers: Wipe with a damp cloth or hand wash gently.
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